Careers

Front Desk Patient Account Specialist - RHG Family & Women's Health

Please Note: Only applicants who have experience or training with medical front office operations and OB/GYN healthcare will be considered.

The OB/GYN Front Desk Patient Account Specialist will be responsible for assisting with many aspects of our OB/GYN and Family Practice. Responsibilities include all front office functions including patient relations, appointment scheduling, telephone duties, patient registration, insurance verification, handling medical records, electronic filing, cashiering, and heavy computer work. In addition to the front office functions, the Coordinator will be responsible for assisting with billing, ordering of supplies, coordination of services, and support and enhancement of the daily operations of the OB/GYN practice.
The individual we seek needs to have thorough knowledge of the complexities involved in an OB/GYN practice, from the front to the back. This position serves as the first point of contact between patients and the facility, but may also be involved in some of the clinical aspects as well.

Responsibilities

Key:

• Acts as an advocate for our patients with OB/GYN concerns.
• Navigation of health care system with patients during process of new diagnosis of OB/GYN related conditions.
• Coordination of services between primary care and specialty care services and referrals.
• Coordination of scheduling for providers and specialized clinics, such as OB clinic, GYN procedures, Prenatal Groups, etc.
• Coordination of physician administered medical devices, requiring educational component for patients, required documents for tracking, and device inventory.
• Manages and helps to coordinate follow-up and tracking of abnormal pap smear and mammogram results.

General:

• Under the general direction of the Director of Operations and the general supervision of the Practice Manager, the OB/GYN Coordinator is responsible for the performance of clerical and administrative duties in the office, admission and collection of data on patients, scheduling of appointments, verification of insurance and treatment authorization processes.
• Performs clerical and administrative functions such as preparation of correspondence, electronic filing, sorting mail, data entry, faxing and copying.
• Supports front office including registration, visit preparation, insurance verifications, pre-certifications, billing functions and discharge.
• Assists with ordering and tracking of operational and clinical items.
• Travel to other office locations to support physician(s) as required.
• Requires a demonstrated ability to multitask between heavy phone volume, multiple computer systems and frequent interruptions.
• Processes daily mail, forms and posts charges and payments into the computer system.
• Maintains an orderly, neat and clean front desk area and waiting room.
• Must have basic understanding of medical terms and abbreviations.
• Individuals working in front office must have a clear understanding of the confidentiality laws that govern the patient/physician relationship.
• Follows through with the patient or their physician offices on outstanding documentation needed to finalize the patient’s chart.
• Ensures documentation in medical record Is complete.
• Assists in facilitating requests for patient medical records.
• Must be able to type a minimum of 50 wpm and perform data entry.
• Retrieves, routes, processes and files information as appropriate when obtained from fax machine, physician work baskets and regular mail according to established policy.
• Processes daily incoming and outgoing mail.

Scheduling:

• Schedules and re-schedules diagnostic tests, appointments, procedures, surgery, and other ancillary scheduling for patients; may provide patient with preparation instructions for exams, tests, or surgeries when required.
• Ensure appointments are coordinated and collections from patients are processed.
• Maintains physician(s) calendars.
• Confirms patient appointments for the following day.
• Answers multiple telephone lines, screen and route incoming calls efficiently ensuring accurate registration, appointment scheduling and follow-up appointment scheduling into database.
• Responds to patient’s questions and needs by editing, canceling and re-scheduling appointments as necessary according to company protocols.
• Schedules, cancels and reschedules appointments when the clinical templates/schedules warrant.
• May prepare patient referrals to specially care.

Billing:

• Coordinates obtaining authorizations for care. Pre-certify patient insurance for clinic and hospital procedures.
• Ensure appointments are coordinated and collections from patients are processed.
• Posts charges and payments; accurately maintains cash posting forms and receipts.
• Possess a fundamental knowledge of basic billing procedures. OB/GYN billing experience preferred.
• Reconciles progress notes to each days schedule, identifies incomplete notes, missing charge codes or missing diagnosis and notifies clinical staff.

Customer Service:

• Provides patients with instructions and serves as liaison between the physician and patients.
• Coordinates and guides patient visit from check-in to check-out.
• Takes appropriate actions and responds to internal and external customer inquiries.
• Manages the telephones. Receives all incoming calls from both internal and external lines.
• Screen and route incoming calls efficiently ensuring accurate registration, appointment scheduling and follow-up appointment scheduling into database.
• Documents messages and routes to appropriate clinical staff.
• Coordinates transportation to care centers and residential homes as requested by patients or physicians.
• Must have the ability to handle ongoing face-to-face contact with patients and staff while functioning in a busy medical office environment.
• Receives and registers patients and all visitors in a prompt and courteous manner.

Registration:

• Receives patient in applicable systems, confirms patient demographics and insurance information and performs insurance verification.
• Ensures patient data is entered into computer under scheduling and billing with accurate and appropriate demographics and insurance information.
• Required to calculate and collect copays, deductibles, and self-pay.

Must be able to adhere the core competencies of the organization, which include: