Careers

The Rural Health Group Patient Centered Medical Home (PCMH) Quality Director is an energetic, organized individual who takes ownership and initiative and is expected to handle a wide range of duties from specific aspects of complex project coordination and implementation, to training, educating and supporting staff in quality improvement. Strong administrative and organizational skills with excellent attention to detail are required. The Coordinator must be creative and adept at multi-tasking and able to work in a very fast paced, dynamic environment.

The Director of Quality will be responsible for organizing and supporting the quality improvement and educational activities of RHG’s PCMH program, which includes monthly PCMH meetings at each site and all-clinic learning sessions. The Director will develop and support QI teams in each FQHC site. The Director will be responsible for coaching and mentoring quality improvement teams to apply QI methods to address performance gaps. Serves as a team lead responsible for consulting with providers and their teams to improve the effectiveness and efficiencies of provider practices.

RHG is a premier provider of community-based healthcare in northeastern NC and a designated federally qualified health center (FQHC). We provide high quality culturally and linguistically appropriate services to diverse and low-income populations through a myriad of clinical, medical, mental health, education and support services. We provide integrated behavioral health services to underserved patients currently receiving primary care, using a team-based, brief intervention approach.  If serving in a challenging rural area on a dynamic healthcare team appeals to you, please explore our website to learn more about us and click “Apply Now” below to submit an application.

DUTIES/RESPONSIBILITIES

• Works with COO and RM to conduct training, coaching and mentoring of site QI teams from participating health facilities through regular monthly site visits.
• Works closely with the clinical team and director to analyze health care process and outcome data from each clinic to determine areas of improvement; work with clinical teams to test changes to improve quality and care coordination.
• Obtains and analyzes quality metrics and reports for care opportunities, supports practice implementation of care coordination and care management, identifies action plans for providers and their teams to implement to improve cost, quality and the patient experience and participates in design, development, and implementation of community learning forums.
• Makes recommendations to providers and practice teams on office based care delivery interventions resulting in cost of care savings and improved health outcomes for patients.
• Promotes practice transformation to team based patient centered care delivery.
• Provides education for practices to develop expertise with metrics and data review for quality improvement.
• Actively participates in various community and multi-department committees to assure effective program implementation.
• Tracks progress of program and prepares status reports to board and senior management.
• Maintains up to date knowledge on Patient Centered Medical Home, Care Delivery System Redesign and Accountable Care Organizations.
• Responsible for the ongoing quality improvement program at RHG including the Safety Net Medical Home Initiative.
• Responsible for teaching staff rapid cycle improvement model.
• Responsible for submitting and maintaining recognition status through NCQA.
• Participates in the governance and compliance of the 340B program as part of the Pharmacy and Therapeutics (P&T) Committee.

REQUIREMENTS

• Must demonstrate the Rural Health Group Core Competencies:
  • Good judgment/Discernment
  • Communication/Customer service/Teamwork
  • Passion/Respect
  • Honesty
  • Responsibility
  • Job-specific Skill Set
• Master’s Degree in Social Work or Registered Nurse required
• Minimum of 5 years experience working in a healthcare facility.
• Ability to work independently, problem-solve, make decisions, organize tasks, and multiple priorities, and regardless of years of experience, seek supervision and consultation with peers and supervisors
• Possess the tact necessary to deal effectively with patients, physicians and employees
• Exhibits leadership and supervisory skills while holding professional humility in the balance
• Good organizational skills and timely completion of tasks
• Desire to work with an ethnically and culturally diverse population in an underserved rural setting
• Knowledge of basic computer programs (e.g., Microsoft Word, Excel, Outlook). and learn to use the electronic medical record (eClinicalWorks)
• Ability to communicate effectively both verbally and in written form
• Possess a pleasant, open attitude and a professional awareness of boundaries with patients, providers, co-workers, and management
• Encourage and model healthy, productive team behavior emphasizing adult interactions over parental injunctions
• Interpersonal skills that facilitate productive and respectful interactions with co-workers of varying job classifications and with patient families in a variety of settings
• Demonstrate an ongoing interest in learning with particular emphasis on trauma, resilience, and racism and their impact on individual and population health
• Valid NC Driver’s License, auto insurance, willing to accept travel assignments as needed
• Physical demands: Ability to stoop, kneel, bend, use computer keyboard and perform light lifting. Ability to sit for long periods of time. Moderate physical activity such as walking, traveling, and driving. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Mental demands: Concentration and attention to detail, self-direction, the ability to learn and adapt to changes; exercise discretion and good judgment, exhibit courteous and professional behavior, deal with stressful situations, and to adhere to company policies and procedures

Competitive salary based on experience; benefit package includes: CE allowance, Medical/Dental insurance paid for employee-only coverage, ancillary insurances at group rates, 403(b) retirement plan.
 

EOE. Federal and State Criminal Background Checks and Drug Screen required for all positions.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.