Careers

*RHG is recruiting for 1-2 quality improvement professionals. You will have the opportunity to indicate which location(s) you are interested in on the application.*

Rural Health Group's mission is to offer the highest quality healthcare to all in northeastern North Carolina in a culturally sensitive and compassionate manner with special emphasis on reaching the underserved.

Position Summary: As a member of the Quality Improvement Department, the Quality Improvement Specialist is responsible for analyzing and communicating data, implementing quality improvement interventions, conducting internal monitoring and assisting in resolving/preventing gaps in care. Interfaces with a diverse range of clinical, operational, and administrative professionals to resolve complex issues and improve performance across in the system of care: infrastructure, care delivery, and workforce.

Roles and Responsibilities:

• Provide support to practices and provider teams to enable them to thrive in a patient-centered medical home environment. Assist teams, departments, and service lines with implementing strategies to improve the patient experience, reduce costs, and improve patient clinical outcomes. Provide on-site training, coaching, and technical assistance on the tools and systems used by teams to transform into a value-based care model
• Serve as a Quality Improvement (QI) coach, make visits to practices to engage in performance improvement projects, provide technical support, collaborate to meet training and educational needs of the practice. The QI specialist will serve as a knowledge expert (practitioner) in the model for improvement
• Works closely with practice managers and staff to address population health management goals, identify focused areas for improvement, and implement strategies necessary to increase compliance of identified measures
• Conduct chart audits and abstractions related to quality measures, improvement projects to ensure goals, objectives, outcomes, accreditation and regulatory requirements are met.
• Continuously monitors quality improvement reports, performs adequate data/barrier analysis, identifies opportunities for improvement and develops performance improvement targets and recommendations across the organization
• Perform required scheduled practice assessments, identify and track significant outcomes and performance data, and compare to national benchmarks and national guidelines.
• Presents findings/recommendations to the senior leaders in the organization, regional directors and QI director, managers, and staff as appropriate
• Attend training meetings, conference calls, and web-based programs pertaining to QI as needed.
• Communicate with practices, demonstrate the use of tools, and share resources to support practices' work to achieve improvement goals while maximizing the team’s involvement
• Develop project plans, timelines, and achieve required milestones as they pertain to current QI projects, population health management, and reporting requirements
• Serve as the liaison between clinical, operational, and service line leaders to support the fidelity of the Patient Centered Medical Home model to achieve value-based care
• Perform other duties as assigned
• The position reports directly to Rural Health Group’s Director of Quality Improvement

What makes you a good match with Rural Health Group?

Good judgment and functioning as a team are key attributes of our work culture. Serving our patients with passion using proficient skills is our pillar of success. Honesty and equity is a torch that keeps us centered in our mission and scope of practice as a healthcare organization.

Requirements:

• Must demonstrate the Rural Health Group Core Competencies, which include:
  • Good judgment
  • Communication/Customer Service/Teamwork
  • Passion
  • Honesty
  • Responsibility
  • Job-Specific Skill Set
• Functional knowledge in continuous quality improvement principles preferred
• Ability to understand and use analytical reasoning to interpret and take action on patient care data and performance
• Strong Excel skills and a high functioning level of the overall MS-Office suite (Word, PPT)
• Require a degree in relevant healthcare field (public health, nursing, HIT, social work, psychology, or other relevant areas)
• Experience in an ambulatory care practice and familiarity with using an electronic health record is strongly preferred
• Two years of experience in a clinical or population health field working directly with individuals seeking care or teams providing care 
• Ability to manage confidential and sensitive information appropriately
• Well organized, self-directed, able to work independently, with the ability to interact in a professional manner with staff on all levels and the public
• Must be able to manage multiple responsibilities and meet deadlines
• A high level of proficiency in serving on teams, team building, and facilitation
• Experience in processes related to accreditation, compliance, federal and state/regulations in health care is a plus
• Excellent presentation, written, and oral communication skills
• Valid NC Driver’s License and reliable transportation

EOE. Federal and State Criminal Background Checks and Drug Screen required for all positions. Influenza and COVID-19 vaccinations are a condition of employment.

E-Verify Notice: After accepting employment new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.